Choose one process improvement for the new year
Practical answer: Choose one process improvement for the new year
Select a recurring task such as acknowledging an enquiry or consolidating meeting actions. Describe what happens now, where information is lost and what a better outcome would look like. Identify an owner and a review date. Do not promise a quantified productivity gain before observing the result.
A new financial year can produce a long improvement list with no obvious starting point. In July 2023, choose a small process whose current problems can be described and whose next change can be tested.
Economic context
The RBA’s May 2023 overview described Australian inflation easing from its peak while services cost pressures remained substantial. Read the RBA overview.
An illustrative example
A hypothetical enquiry process uses several inboxes, causing repeated requests for the same background. The initial change is a shared summary format within the business’s approved system. At review, the owner checks whether recipients can identify the purpose and next action more consistently. That evidence can guide the next improvement without creating an oversized project.
Three points to take into the conversation
- Select one recurring task
- Test a small change
- Review the observed result
Before progressing the conversation, check that the purpose, current information, responsible contact and next review date are clear. For a corporate-information, supplier or partnership enquiry, contact EJN Services through its enquiry page.
The economic context comes from the report linked above. The process suggestions and examples are original editorial guidance, not RBA recommendations or records of EJN Services engagements.
